Quality of Care (QoC) plays a central role in IPPF-supported health service delivery. It depends on the relationship between providers and clients, emphasizing the importance of delivering high-quality services with respect, compassion, and empathy, tailored to the client's needs, values, and preferences. At the same time, generating demand for services requires raising awareness within the community about their health needs and rights. High-quality services not only meet this demand but also enhance acceptance, uptake, and long-term usage within the community.
Our approach is founded on the belief that a client-centered perspective is essential in ensuring the provision of quality healthcare as a fundamental human right, particularly in sexual and reproductive healthcare delivery. We have meticulously developed the Virtual Quality Assessment tool through extensive consultations with our Medical Associates (MAs) and invaluable support from our Secretariat's technology experts. This tool's primary purpose is to enable MAs to comprehensively assess the quality of care offered at Service Delivery Points (SDPs) to enhance the effective delivery of SRH services. It employs a hybrid approach to assess the quality of MA SDPs, both in virtual/remote and onsite settings, covering seven critical components of the IPPF QoC framework, accreditation membership standards related to QoC, Minimum Initial Service Package (MISP) and humanitarian quality of care standards, as well as digital health considerations.
We hope that this enhanced QoC assessment tool will be integrated into MA existing quality assurance systems, strengthening our commitment to achieving the objectives outlined in the 2028 strategy.